CarLock

CarLock FAQ

Curious about how CarLock works? Here are all of your most commonly asked questions about the CarLock GPS car tracker in one place.

If there is something you don't understand about CarLock, please let us know.
We will be more than happy to help you.

Pricing and ordering

How can I order CarLock?

You can easily order the CarLock device on Amazon
Do you offer a warranty on the CarLock device?

CarLock device comes with a two-year warranty.

Do you charge a monthly fee?

CarLock subscription covers all operational costs, including connectivity through the mobile network and CarLock Cloud updates and maintenance. CarLock offers you the most affordable subscription in comparison to other car tracking solutions on the market. Only $9.60 per month. No contract, no hidden costs. First month of use is free.

Monthly	$9.60
1-year	$113.00 + 20 free backup SMS
100 backup SMS notifications	$49.95
100 backup Call notifications	$49.95

First month of use is completely free.
No contract, no hidden costs.
Choose between monthly payments or annual plan.

How does it work?

Is the location of the car shown in real time?

The location of the vehicle is updated every 30 seconds when the car is moving and every 30 minutes when it's stationary.
What's the lag time between sensing an event and getting notified?

It really depends on the quality of the mobile network, but mostly, there is less than a 1 minute delay.
Do I need to keep the app running for CarLock to work?

No, that's the magic of CarLock! Once you set it up, everything works automatically. The notifications and alarm will work, even if the CarLock app is not running.
Do I need to be close to my car for CarLock to work?

No, CarLock device uses mobile connectivity to communicate to your phone, so you can receive the notifications wherever the mobile connectivity is available. You can even upgrade your subscription with SMS backup notifications if you don't like to use data roaming while abroad or just want to use SMS for backup notifications.
Can CarLock be used to track other vehicles?

Yes, you can track any vehicle with the OBD connector.
Can I use CarLock on my motorbike?

It depends on the type of the motorbike. For some motorbikes, it is possible to use CarLock with an adapter cable. Please send us an email at support@carlock.co
Can I lock/unlock my car with CarLock?

No, CarLock lock/unlock functionality refers to locking and unlocking your car's location, not the actual car doors.
How does the CarLock app affect my phone's battery life?

Since the CarLock device is not directly connected to your phone, and uses its own GPS receiver, it does not consume more battery than any other app.
What about my car's warranty?

CarLock does not interfere with your car in any way, so installing it does not affect your car's warranty.
Does this get me any insurance premium reduction and if so from which insurers?

It really depends on your country and insurance company. We suggest you ask your insurance company. In general, you should get a premium reduction from your insurance company.
Will the CarLock app notify the police if my car gets stolen?

No, we currently only support notifying the user.
What happens if my subscription is not active for an extended period of time?

The SIM card inside the device will be automatically terminated after one month of inactive subscription and cannot be reactivated. If you didn't extend your subscription and the SIM card gets terminated, please contact us at support@carlock.co to get a new SIM card for free.

CarLock Device

Is the CarLock device hard to install?

No, the CarLock device easily plugs into the car's OBD connector (standard connector in every car, manufactured since 1996).
Can I switch the device from one car to another?

Yes, you can easily switch the device to another car.
Do I have to charge the CarLock device?

No, while connected, the device is charging automatically.
What happens when the CarLock device gets disconnected?

Every CarLock device comes with a built-in battery, which enables the device to work for some time after it gets disconnected. You will be notified when the device is disconnected, and when it stops working (for example if the battery runs out or the device stops responding).
Can the CarLock device affect my car's onboard computer in any way?

No, the device only uses the OBD connector for charging and does not affect your car's onboard computer in any way.
How does the CarLock device affect the car battery?

The CarLock device has different power saving modes, so when the car is idle, it will consume only around 2mA. Even if your car is idle for a couple of weeks, there should be no problem.

Availability

Is CarLock available to order in my country?

CarLock is currently available to order on Amazon.
Which countries are covered by the CarLock subscription service?

CarLock covers the following countries:

Albania, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, France Caraibe, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, United States.
Which phones does the CarLock app support?

iOS app supports iPhone 5, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, iPhone SE, and iPhone X, running on iOS 10 or later. The older version of the app is still available to download for iOS 8 and iOS 9. Android app supports Android 4.0 smartphones and up. CarLock app is free to download.
What about the app for Windows Phone and Blackberry?

Sorry, we currently don't have plans to build a CarLock app for either platform.

OBD connector

What is an OBD connector?

The on-board diagnostics or OBD connector is the connector that repair technician uses to access your car’s onboard computer. More about the OBD connector →
How can I find my car's OBD connector?

The OBD connector is usually located somewhere under the car's steering wheel, near the driver's knees. More about the OBD connector →
Is CarLock compatible with the OBD1 connector?

CarLock works with the OBD1 connector, but you will need to use an OBD1-to-OBD2 converter cable like this one.

CarLock Tag

How long does the Tag battery last?

The CarLock Tag battery life expectancy is up to 3 months of use and can be easily replaceable. The CarLock Tag uses the standard 3V CR2016 battery.
Can I use any other Bluetooth beacon instead of the CarLock Tag?

No, the CarLock Tag is optimized to enable and disable CarLock alerts. We are committed to offer the best user experience and plan to build additional features with the Tag in the future.
My car has a built-in Bluetooth capabilities. Why can't I use them instead of the CarLock Tag?

The CarLock Tag is designed to disable alerts while approaching the car. At that time, the built-in Bluetooth is turned off and therefore not able to disable alerts.

Data security

Is my data secure?

We take privacy seriously. Your data is completely safe with us. Check out our privacy policy for details.

How Does CarLock Compare to Other Products?

People don't respond to car alarms. Authorities estimate that 95% to 99% of all car alarms are false. CarLock will notify you directly.

	Factory car alarm	Aftermarket car alarm with key fob	Classic GPS tracking solution	CarLock
Car theft attempt with the stolen car key
Program new key - OBD port theft attempt
RF jamming attempt
Smart key relay attack
Cloned key attack

Blog → ← Tag

Frequently Asked Questions - CarLock GPS Car Tracker

CarLock FAQ